Contact RidingRush
We are here to help
Questions about a product, an order or a return? Send us a message and we will get back to you within one business day. Order support is available for every bicycle and cycling accessory in the RidingRush catalog.
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How can we help?
Fill in the form and our support team will reply by email. For order questions, include your order number if you have it.
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Contact details
Reach the RidingRush team
Email is the fastest way to reach us. For order status, returns and product questions, write to:
Phone / WhatsApp: +86 136 9167 9334
Address: 3rd Floor, Building 1, Huahai Apartment, Meilin Street, Shenzhen, Guangdong, China
- Reply within one business day, Monday to Friday
- 30-day free returns on unused items
- 50,000+ US return points for easy refunds
- Orders fulfilled via Amazon FBA across the US, Canada, Germany, France and the UK
For order support, include your order number if you have it — it helps us find your shipment faster. For product questions, tell us the product name and your bike type or handlebar size, and we will confirm compatibility before you buy. For returns, unused items are eligible within 30 days of delivery. Whether you need a replacement part, a sizing check or advice on which accessory fits your ride, we would rather answer before you order than after.
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